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Administrative procedure #21 : Providing Assistance and Advocating for Children and Families

• Section 21.1 Purpose
• Section 21.2 Definitions
• Section 21.3 Advocacy Office for Children and Families
• Section 21.4 Advocacy Office Statewide Toll-Free Phone Number
• Section 21.5 Receiving and Processing Complaints

Section 21.1 Purpose

The purpose of this Administrative Procedure is to establish policies for receiving, processing, researching, and resolving concerns presented by anyone with an interest in child welfare in Illinois.